Frequently Asked Questions
Here are some of the answers to questions that many of you have had about the closed time:
When will the library be open again?
The decision to reopen will be guided by the recommendation of public health officials and other government officials. Please check the library’s site and/or follow the Library on social media for updates. In the meantime, we have virtual hours Monday-Thursday 9:00am-8:00pm, Friday 9:00am-6:00pm, and Saturday 9:00am-5:00pm. You can access by clicking the “Need Help” tab in the lower right-hand corner of the screen. You can also call 219-362-6156 option 1 or email firstname.lastname@example.org. The library will also be offering curbside starting May 18th. Follow the website and social media updates for information.
Should I return my library materials?
Due dates for all currently checked out materials have been extended until June 1. Beginning June 1, all materials are due back. If you are unable to return your materials, please contact us to work out a plan. Items checked out during curbside pick-up will be due back according to regular loan rules.
Will there be charges for late materials?
No! We will be forgiving all charges accrued while we are closed. Don’t worry about the materials that you have checked out. Charges and fees will be forgiven for 2 weeks after we reopen.
Can I pick up my holds or continue to place holds?
Holds can now be picked up during scheduled curbside hours.
Coolspring Branch: Monday/Wednesday/Friday: 10:00am-6:00pm
Main Library: Tuesday/Thursday: 10:00am-6:00pm; Saturday: 10:00am-4:00pm
Kingsford Heights Branch: Monday: 1:00-7:00pm
Union Mills Branch: Tuesday: 1:00-6:00pm
Fish Lake Branch: Wednesday: 2:00-6:00pm
Hanna Branch: Thursday: 1:00-6:00pm
Rolling Prairie Branch: Friday: 10:00am-6:00pm
I can’t remember my library account information. Help!
We are here to help. You can call the library at 219-362-6156 to speak to a staff member. If your call is not answered, please leave a message and someone will return your call. You can also try the “Need Help” tab in the right-hand corner of the page. If it is during our virtual hours, someone will be able to help you right away.
Where are library staff working?
Most staff are working remotely while the Library is closed. They are busy ordering more eMaterials, answering your questions, and creating online storytimes, book clubs, classes, and other events for the coming days. Check LPCPL’s website for information on how to participate.
What library resources are available while the library is closed?
LPCPL has extensive digital resources in our online library for you to access and enjoy, from e-books, digital magazines, downloadable audiobooks, and streaming movies, music, and television shows to online research and learning tools.
What if I don’t have a library card?
If you signed up for an Online Borrower Card, you can transition your account to a regular library card during curbside pick-up. Give us a call before you plan to come to complete the registration process over the phone. When you arrive, staff will verify your identity using a photo ID and provide you with your new library card.
How can I get updates about what is happening at the library?
Our website and social media—Twitter, Instagram or Facebook—will remain active with updates, information, and resources
I have a question about my account?
Library staff is working remotely to answer your questions. Reach out to a library staff member by calling 219-362-6156 or email email@example.com or use the “Need Help” button in the bottom right-hand corner to start a chat with library staff during our virtual reference hours.
I know someone who does not have a library card, is there a way for them to get access to library materials?
No library card? No problem. Sign up for an LPCPL Online Borrowing Card (OBR) or go to our catalog home page in the upper right-hand corner. You will have access to LPCPL digital collection (so many eBooks, audiobooks, eMagazines, courses, and databases!).
My student is having trouble accessing library resources with their Libraries360 card. What do we do?
Library staff are working remotely to answer your questions. Reach out to a library staff member by calling 219-362-6156 and choose option 2 or click the “Need Help” button in the bottom right-hand corner of the screen to start a chat during virtual hours.